Frequently Asked Questions (FAQs)
In which currency are the prices listed?
All prices are shown in euros. To make shopping easier for you, the price is automatically converted into the currency of the country you are currently in.
Are there any additional costs?
No. In principle, you only pay for what you have ordered. However, for orders to Switzerland, customs duties may apply as Switzerland is not in the EU.
I just made a purchase. When will the package be shipped?
We do everything we can to ship your product as quickly as possible. As a rule, the production time is 1-2 days, after which the product is shipped. The tracking number will be sent immediately after shipping. If you have not received a tracking number after 7 business days, please send us an email at info@yugomaniac.com or use our contact form. We usually respond on the same day.
I am not satisfied with my order.
We offer a 100% money-back guarantee if the product is defective or damaged. You have 14 days to return it for a full refund. The return shipping is at your expense. As soon as we have received the product, we will refund the full purchase amount. Please include your name and order number with the returned packages.
Return address:
General:
Swiss-Paket
K181665 Novic
Allmendweg 4
79798 Jestetten
Switzerland:
Aleksandar Novic
Oberwiesenstrasse 42
8050 Zurich
Can I cancel my order?
Orders can be cancelled free of charge! You must cancel your order before it is shipped. If the item has already been shipped, please contact us via email or the contact form.
I entered my address incorrectly, what should I do now?
If you entered your address incorrectly or it was filled in automatically, please send us an email at info@yugomaniac.com. If the address provided is incorrect, we can change it within 24 hours. After 24 hours, no refund will be granted for incorrect information.
How long does shipping take?
The average delivery time is 3-7 business days for Germany and Austria. However, we have noticed that, for example, in Switzerland, customs may hold the package for 1-2 days.
I have a question that is not listed here, what should I do?
We are here to help you and equip you with the best clothing. Please send us an email at info@yugomaniac.com and we will be happy to help you. Our contact form is also available to assist you with any questions.
Where are the clothes made?
All our clothes are made in Germany.
Info: Environmental protection and quality:
To protect our environment and avoid overproduction, we only print our garments after your order has been received. This ensures that every piece is made fresh and individually, which is not only environmentally friendly but also ensures high product quality. Through this approach, you are supporting a more sustainable fashion industry together with us.