RETURNS

Doesn't fit? Changed your mind? No stress, mate.
Here you'll find everything you need for a return.

14-DAY RETURN POLICY

You can cancel your order within 14 days of receiving the goods without giving any reason.

Simply email us within this period at support@yugomaniac.com and provide us with:

• your order number

• your name

• which items you would like to return

• (if you'd like, the reason too :) )

We will then send you the information for your return.

Please do not send any goods back before you have contacted us.

CONDITION OF GOODS

You are, of course, allowed to try on your order – just like in a store.

Please handle the items with care. If the goods are used or handled in a way that goes beyond checking their quality, characteristics, and fit, resulting in a loss of value, this loss of value may be deducted from your refund.

RETURNING GOODS

After your cancellation, you have 14 days to send the goods back.

You bear the direct costs of the return yourself. We recommend shipping with tracking.

YOUR REFUND

After receiving and checking your return, we will refund the corresponding amount via your original payment method.

. In the event of a full cancellation, we will also refund the costs of our cheapest standard delivery option. Additional shipping costs, e.g., incurred through express shipping, will not be refunded.

We may withhold the refund until we have received the goods or you have provided proof of return.

DAMAGED OR INCORRECTLY DELIVERED?

That is, of course, a different matter.

If your item was damaged, defective, or incorrectly delivered, please email us at support@yugomaniac.com and it's best to include a photo and your order number.

We will take care of it. In such cases, you will naturally incur no return costs, provided a return is necessary.

EXCHANGES

Just want a different size or color?

Email us at support@yugomaniac.com. We'll be happy to check what solutions are possible. There is no entitlement to a direct exchange; your statutory right of withdrawal remains unaffected.

PERSONALIZED PRODUCTS

For products that have been personalized according to your individual specifications or made specifically for you, the statutory right of withdrawal may be excluded.

Standard products from our shop are not considered personalized simply because they are produced only after you place your order.

STILL HAVE QUESTIONS?

Just email us at support@yugomaniac.com.

We'll help you out – simple and drama-free. 🤝